Refund Policy

1. Overview

Strainttforceix is committed to providing transparent and fair refund practices for all workshop registrations and educational product purchases. This policy applies to all transactions made through our website, by phone, or in person at our Atlanta studio located at 675 Ponce De Leon Ave NE, Atlanta, GA 30308, USA.

By registering for a workshop or purchasing an educational product, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund Policy. This policy should be read in conjunction with our Terms of Use and Privacy Policy.

2. Workshop Registration Cancellations

We understand that plans change. The following cancellation terms apply based on when you notify us of your cancellation relative to the scheduled session date:

2.1 Single Session Registrations ($45)

• More than 48 hours before session: Full refund of the registration fee
• 24 to 48 hours before session: 50% refund of the registration fee, or full credit toward a future session within 90 days
• Less than 24 hours before session: No refund; credit toward a future session may be offered at our discretion
• No-show without prior notice: No refund or credit

2.2 4-Session Bundle Registrations ($160)

• Before the first session: Full refund minus a $15 administrative fee
• After attending 1 session: Refund of remaining 3 sessions at the per-session rate ($40 each), totaling up to $120
• After attending 2 sessions: Refund of remaining 2 sessions at the per-session rate ($40 each), totaling up to $80
• After attending 3 or more sessions: No refund for remaining sessions

2.3 Orientation Session Registrations ($25)

• More than 24 hours before session: Full refund
• Less than 24 hours before session: Credit toward any workshop registration within 60 days
• No-show: No refund or credit

3. How to Request a Cancellation or Refund

To cancel your registration and request a refund, contact us using one of the following methods:

• Email: assist@strainttforceix.world with subject line "Cancellation Request"
• Phone: +1 404-900-7900 during office hours (Monday–Friday 9:00 AM – 6:00 PM, Saturday 10:00 AM – 2:00 PM)
• Contact form on our website with your registration details

Please include the following information in your cancellation request:

• Your full name as registered
• Email address used for registration
• Workshop name and scheduled date
• Registration confirmation number if available
• Reason for cancellation (optional but helpful for our records)

Cancellation requests are processed based on the timestamp of our receipt, not the time you sent the message. We recommend calling for cancellations within 24 hours of a session to ensure timely processing.

4. Refund Processing Timeline

Once your cancellation is approved, refunds are processed according to the following timeline:

• Cancellation confirmation email sent within 1 business day of request
• Refund initiated within 3 business days of approval
• Funds returned to original payment method within 5–10 business days depending on your financial institution
• Credit toward future sessions applied within 1 business day with confirmation email

Refunds are issued to the original payment method used at the time of purchase. We cannot issue refunds to a different payment method or as cash unless the original payment was made in cash at our studio.

5. Session Cancellations by Strainttforceix

We reserve the right to cancel or reschedule workshops due to insufficient enrollment (minimum 4 participants), facilitator unavailability, inclement weather, facility issues, or other circumstances beyond our control. When we cancel a session:

• Registered participants are notified at least 24 hours in advance whenever possible
• You may choose a full refund or transfer to the rescheduled session date
• If you choose transfer and cannot attend the new date, a full refund is provided regardless of standard cancellation timelines
• We are not responsible for any incidental costs such as travel or accommodation related to a cancelled session

6. Rescheduling Policy

If you need to change your session date rather than cancel, the following rescheduling terms apply:

• One free reschedule is permitted per registration when requested more than 48 hours before the original session
• Additional reschedules incur a $10 administrative fee
• Rescheduled sessions must be attended within 90 days of the original session date
• Rescheduling requests made less than 48 hours before the session are treated as cancellations per Section 2
• Rescheduling is subject to availability in your preferred session

To request a reschedule, contact us using the same methods listed in Section 3 with your preferred alternative date.

7. Educational Products and Materials

Refund terms for educational products purchased separately from workshop registrations:

7.1 Digital Products

• Digital workbooks and guides: Refund available within 7 days of purchase if the product has not been downloaded or accessed
• Once a digital product has been downloaded, no refund is available due to the nature of digital delivery
• Defective digital products (corrupted files, missing content) are replaced at no charge or fully refunded

7.2 Printed Materials

• Printed workbooks and guides: Refund available within 14 days of delivery if items are unused and in original condition
• Return shipping costs for printed materials are the responsibility of the customer unless the return is due to our error
• Damaged items received during shipping are replaced at no charge upon receipt of photographic evidence

8. Non-Refundable Items and Services

The following items and circumstances are not eligible for refunds:

• Workshop sessions already attended, regardless of participant satisfaction
• Digital products that have been downloaded or accessed
• Gift registrations after the gift has been redeemed by the recipient
• Promotional or discounted registrations marked as non-refundable at the time of purchase
• Administrative fees associated with bundle cancellations
• Third-party payment processing fees, which are non-recoverable

9. Dissatisfaction and Complaints

We strive to deliver high-quality educational workshops. If you are dissatisfied with your experience, we encourage you to contact us within 7 days of the session so we can address your concerns. While dissatisfaction alone does not automatically qualify for a refund after a session has been attended, we will:

• Review your feedback carefully and respond within 3 business days
• Offer credit toward a future session when appropriate
• Consider partial refunds in cases of significant service failure on our part
• Take corrective action to improve future sessions based on valid feedback

Please note that individual learning experiences vary, and dissatisfaction based on personal expectations rather than service quality does not constitute grounds for a refund under this policy.

10. Chargebacks and Disputes

We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback with your financial institution. Chargebacks initiated without first attempting to resolve the issue with us may result in suspension of your ability to register for future workshops. We provide detailed transaction records to financial institutions when chargebacks are filed and will contest chargebacks that do not comply with this Refund Policy.

11. Special Circumstances

We recognize that emergencies and exceptional circumstances occur. In cases of documented medical emergencies, family bereavement, or natural disasters affecting your ability to attend, contact us to discuss options. While our standard policy applies by default, we review special circumstance requests individually and may offer extended credits, rescheduling flexibility, or partial refunds at our discretion.

12. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will not affect registrations made before the change date; the policy in effect at the time of your registration applies to your transaction.

13. Contact Information

For cancellation requests, refund inquiries, or questions about this policy, contact us:

Strainttforceix
675 Ponce De Leon Ave NE, Atlanta, GA 30308, USA
Email: assist@strainttforceix.world
Phone: +1 404-900-7900

Office hours for phone inquiries: Monday–Friday 9:00 AM – 6:00 PM, Saturday 10:00 AM – 2:00 PM (Eastern Time).